REFUND POLICY
Cancellation Policy
Cancellation policy
You have the right to cancel this contract within fourteen days without giving any reason. The revocation period is fourteen days and begins with the day of the conclusion of the contract.
The right of withdrawal expires prematurely for services if:
the performance of the service has only begun after you have given your express consent and at the same time confirmed your knowledge that you lose your right of withdrawal upon complete fulfillment of the contract by the entrepreneur, and
the entrepreneur has fully performed the service. To exercise your right of withdrawal, you must send us (Cecilia Lukaszewsky, St.- Nikolaus-Str. 18, 52396, Heimbach, Tel.-Nr.: +49 170 5852 667, E-Mail: info@lukamorkinderparty.de)
by means of a clear statement (eg a letter sent by mail or e-mail) about your decision to revoke this contract. You can use the attached sample withdrawal form, which is not mandatory.
You can also fill out and submit the model withdrawal form or another clear declaration on our website (www.lukamorkinderparty.de) electronically. If you make use of this option, we will send you a confirmation of receipt of such revocation without delay (e.g. by e-mail).
To comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the expiry of the revocation period.
Consequences of revocation:
If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment. We can refuse the repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to us without undue delay and in any case no later than within fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days.
You shall bear the direct costs of returning the goods.
You will only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing the condition, properties and functioning of the goods.
If, with regard to services, the desired start of performance falls within the withdrawal period, you must pay us a reasonable amount corresponding to the proportion of the services already performed (in relation to the total scope of the services provided for in the agreement) at the time you informed us of the exercise of the right of withdrawal with regard to this agreement.
Sample cancellation form
If you wish to revoke the agreement, please complete and return this form.
To
Firma: Cecilia Lukaszewsky
Adresse: St.- Nikolaus-Str. 18, 52396, Heimbach
E-Mail: : info@lukamorkinderparty.de
I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods or booking of the following services (*):
Ordered on (*)/ received on (*)
Name of the consumer(s):
Address of consumer(s):
Signature of consumer(s) (only in case of notification on paper)
Date
(*) Delete as applicable.
- End of the cancellation policy
(4) The right of revocation does not apply to distance contracts that are
a) for the delivery of goods that have been manufactured according to customer specifications or that are clearly tailored to personal needs or that are not suitable for return due to their nature or can spoil quickly or whose expiration date would be exceeded,
b) for the delivery of audio or video recordings or software, if you have unsealed the delivered data carriers.